ORDER AND DELIVERY

Processing time: The order is accepted, the quality is checked, and the package is packed. All orders are shipped within 24 hours of receipt.
Delivery time: The delivery time is the time it takes for the goods to reach our destination. Delivery time after processing is 5-12 business days.

FREE Shipping

We cover the shipping costs for every order. All our products are shipped FREE of charge.

Tracking number

You'll receive your tracking number immediately after processing and production is complete. It takes approximately 1-3 days for the tracking number to appear on the tracking page.

A sustainable environment

We use only environmentally friendly transport to distribute our goods because we value our beautiful planet. That's why the goods are delivered directly from the factory to you. To ensure you can enjoy them for a long time, we minimize our environmental impact.

Rejected packages and non-home situations

If the customer refuses the package at the door and/or is not home on all delivery dates, we will charge up to 50% of the purchase price as a restocking fee. This is to cover all logistics and return costs for the package.

Placing an order

The ordering process at Dyvae is as simple as possible. First, go to
the product page and add the desired product to your shopping cart. To do this, click on the
black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is correct, click the "Go to checkout" box. On the information page you should
Enter the correct address information. Check that all information is correct. Once this information
If your details have been entered correctly, you can click on the "Continue to delivery" button.

On the "Delivery" page you have the option to check the address details you provided.
has been entered. Also keep in mind that all shipping is completely free. Everything
To show our appreciation for our customers, we always cover shipping and handling. You can now proceed by clicking the "Proceed to payment" box.

You can choose from different payment methods when choosing your payment options.
At hellostella.com, all payment options are SSL-encrypted, so you can always rely on a secure payment environment.

After selecting the correct payment method, click
"Complete Order" and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you encounter any problems with your order, please feel free to contact us.