FREQUENTLY ASKED QUESTIONS (FAQ)

When you order something from Dyvae, the delivery time may be slightly different than you're used to. Because our products are shipped directly from our suppliers, we can significantly reduce storage and transportation costs. This allows us to offer such competitive prices.

The average delivery time is 6 to 10 working days (Mon-Fri, excluding public holidays)

What should I do if I haven't received my order?

Due to the enormous interest in our products, your order may arrive a little later than expected. We appreciate your understanding. If this period has passed and you still haven't received anything, please send an email to info@dyvae.com. We'll then investigate what's wrong with your package.

I want to exchange/return my order, how do I do that?

To return an item, please contact our customer service at info@dyvae. Enter your name, the order number (e.g., #0000) you received in your confirmation email, and the reason for your return. We will then provide you with the return address and confirm the return. Once this is done, you can send the product to us via a courier of your choice.

What are the costs of returns?

Unfortunately, returning items to us is at your own expense. The cost will therefore depend on the courier. Consult the website of the courier you'd like to ship with for more information about prices.

What are the conditions for returning my products?

There is always a 30-day return policy. The return period begins the day you receive the item. However, there are certain conditions for returns.

You can only return the item if:

- The return period has not yet expired;

- The product is in its original packaging and all labels are still attached;

- The product has not yet been used.

Which payment methods can I use?

We accept payment by credit card, iDeal, and Klarna. If you're unsure whether your payment method is accepted, please follow the steps on the payment page to view all available options.

All transactions are processed through secure and reliable payment systems and are therefore 100% safe.

What should I do if I haven't received my order confirmation by email?

No problem, send an email with your full name and email address to info@dyvae.com. We'll help you quickly.

Can I cancel my order?

Want to cancel your order for any reason? Please email info@dyvae.com as soon as possible. Please include your name, the order number (e.g., #0000) you received in your confirmation email, and the reason for your cancellation.